Richmond Virginia

 

 

Richmond's finest and most trusted

name in Velv-a-Lume

Storm Windows and Doors

804-328-0500

 

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Lifetime Transferable Limited Warranty

West Window Corporation warrants the products listed to be free from manufacturer’s defects under normal use and service or the lifetime of the registered owner with limitations as stetted below. This warranty is e f effective with orders placed after February 8, 2002.
Products covered: Storm Windows Storm Doors. Sliding Glass Doors, 1411v1 Swing Doors, WestCore Storm Doors, Insulated Glass, Aluminum and Vinyl Replacement and New Construction Windows Room Enclosure Wall Units.

INSULATED GLASS

Insulated glass manufactured by West Window Corporation is warranted against condensation build-up between the glass resulting from failure of the hermetic seal. Condensation on the interior of the window in cold climates and on the exterior of the window in warm climates is a natural result of humidity and temperatures and is not covered by this warranty. This warranty does not apply to units used on ships, aircraft, vehicles, swimming pools, solar collectors or commercial refrigeration nor to units installed in a sloped position. This warranty does not apply to decorative glass. Insulated glass installed in frames other than those of West Window Corporation must use the required setting blocks on a flat surface, drainage holes and non-hardening sealants compatible with the sealants used to make the insulated glass. One year is the maximum warranty on glass installed in frames other than West. Use of power washers and/or harmful detergents will void insulated glass warranty.
Insulated glass units in all products other than the Allweld
II series will be as follows:

Years of Service Amount (%) Paid By Owner
0 thru 10 0%
11 thru 15 50%
16 thru life of registered owner 75%

Insulated glass units in the entire Allweld II series:

Years of Service Amount (%) Paid By Owner
0 thru 20 0%
21 thru 30 50%
31 thru life of registered owner 75%


Glass has prevalent characteristics such as bubbles, slight discolorations, blurs and hairline scratches. These are to be expected as they are inherent qualities that meet or exceed federal specifications ASTM C 1036-91.

SOLID VINYL WINDOWS

Vinyl main frames and vinyl sash frames are warranted not to pit, corrode or crack under normal use and service. This does not apply if a harmful cleaning compound or pressure washing is used.

Years of Service Amount (%) Paid By Owner
0 thru 10 0%
11 thru 15 25%
16 thru 20 50%
21 thru life of registered owner 75%

ALUMINUM WINDOWS AND DOORS/PAINTED FINISHES Main body components, not parts are warranted to be free from manufacturing defects in material and workmanship. Factory applied finishes on our products are warranted against flaking, cracking, blistering or peeling. This does not apply if a harmful cleaning compound or pressure washing is used.

Years of Service Amount (%) Paid By Owner
0 thru 10 0%
11 thru 15 25%
16 thru 20 50%
21 thru life of registered owner 75%

DEFECTIVE PARTS
All parts including glass and screen are warranted to be free from manufacturing defects in material and workmanship.
Years of Service Amount (%) Paid By Owner
0 thru 1 0%
2 thru 10 50%
11 thru fife of registered owner 90%

RESIDENTIAL GLASS BREAKAGE

Lifetime no charge (acts of God, vandalism, war and terrorism are not covered). Covers only annealed glass. Installation by others.

OTHER PROVISIONS

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED AND ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND/OR ALL WARRANTIES OF FITNESS, ARE HEREBY EXCLUDED. WEST WINDOW CORPORATION IS NOT LIABLE TO ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY'' DEFECTS IN ANY OF THE GOODS THAT ARE THE SUBJECT OF THIS WARRANTY.

The dealer is not authorized to change or add to said Warranty. Installation and condensation, except as stated above, are not covered under this warranty. Warranty does not cover if film is applied to glass surface or if a vinyl product is used in conjunction with a storm window. This warranty is valid only if the attached registration card is filled in completely and mailed to West Window Corporation within thirty (30) days of installation. If service is required relating to this Warranty, contact the dealer from whom the goods were purchased. If he is unable to service the product, then contact West Window Corporation. Improper installation voids this warranty if the installation materially affects the function of West Window Corporation products. Acts of God, vandalism and terrorism void this warranty.

West Window Corporation will repair or replace (at its option) defective parts which are returned to it by the Buyer or the Buyer's dealer. If the item is no longer available, West Window Corporation reserves the right to substitute a similar product. The original warranty period is not extended by any repair or replacement by West Window Corporation. Net charges to the owner by West Window Corporation for repair or replacement material will be based on tire then prevailing fist (retail) prices in the products catalog of West Window Corporation. West Window Corporation will not be responsible fit- labor, overhead, profit, or freight costs involved in the removal or reinstallation that may be charged by the dealer. Casement and awning windows installed within four miles of the coast must use Maxim stainless steel hardware to be covered by this warranty. This registration number must be submitted with any claim.

If this warranty is transferred, detach & mail to: WEST WINDOW CORPORATION, P.O. Drawer 3071, Martinsville, VA 24115. Transfer of Warranty
This warranty is transferable by you to the subsequent owner of the property identified in this Warranty provided that West Window Corporation receives written notice of the transfer of title of the property and a certified check payable to West Window Corporation in the amount of $25.00 within sixty (60) days of the date that ownership is transferred. Failure to notify West Window Corporation will relieve West Window Corporation of any further obligations under this warranty. Transfer of Warranty may occur only once. The warranty period on all components for the second owner is for the remaining life of the original warranty.
 

Download a copy of the West Window Corporation Warranty
(.pdf file)


 


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